Privacy Policy

This Privacy Policy explains how Nogative (“Nogative,” “we,” “us,” or “our”) collects, uses, stores, and shares information when businesses and their callers use our AI phone, call management, transcription, analytics, and CRM services.

1. Information We Collect

• Account and signup information: name, business name, work email, phone number, industry, call volume, and demo/request details.
• Caller and customer information: caller name, phone number, appointment details, service request details, address details shared during a call, preferences, lead status, notes, and CRM records.
• Call information: call audio, recordings, transcripts, summaries, timestamps, call duration, routing status, missed-call data, and call outcomes.
• AI interaction data: prompts, AI-generated responses, call classifications, intent analysis, sentiment analysis, and other automated outputs.
• Technical information: device, browser, IP address, pages visited, log data, and similar analytics data.

2. How We Use Information

• Provide, operate, and improve Nogative’s AI phone, CRM, transcription, and analytics services.
• Answer forwarded calls based on the forwarding rules selected by the business customer.
• Record, transcribe, summarize, analyze, and route calls.
• Create CRM entries, appointment records, tasks, and follow-up workflows.
• Communicate about demos, onboarding, support, billing, service updates, and security.
• Detect abuse, troubleshoot errors, enforce terms, and protect the service.
• Comply with legal obligations and respond to lawful requests.

3. Call Recording, Transcription, and AI Analysis

Nogative is designed to let a business review call recordings, transcripts, summaries, AI analysis, customer details, and CRM activity. By using the service, a business customer instructs Nogative to process this information on its behalf. Callers may interact with AI during calls, and their call content may be processed by AI systems to generate responses, summaries, classifications, recommendations, and CRM updates.

Businesses using Nogative should disclose that calls may be recorded, transcribed, monitored, and processed by AI where required by law. Some jurisdictions require consent from all call participants before recording a call.

4. How We Share Information

• With the business customer: call recordings, transcripts, summaries, customer information, and AI analysis are made available to the business that uses Nogative.
• With service providers: hosting, communications, analytics, form handling, security, AI processing, transcription, and CRM infrastructure providers.
• For legal and safety reasons: when required by law or to protect rights, safety, security, and service integrity.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets.

5. Data Retention

We keep information for as long as reasonably needed to provide the service, support customers, maintain business records, resolve disputes, comply with law, and enforce agreements. Business customers may request deletion or export of certain account data by contacting us.

6. Your Choices and Rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or opt-out of certain processing. To make a request, contact us at [email protected]. If your information was collected during a call with a business that uses Nogative, we may direct you to that business because it may control the customer relationship.

7. U.S. State Privacy Rights and California Notice

Some U.S. states, including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, Delaware, Iowa, Indiana, Tennessee, New Jersey, and others, have privacy laws that may provide residents with rights to access, delete, correct, or obtain a copy of personal information, and to opt out of certain processing such as targeted advertising, sale of personal information, or profiling where applicable.

For California residents, the categories of personal information we may collect include identifiers, customer records, commercial information, internet or network activity, audio information, professional or employment-related information, inferences, and information you provide during calls, signup, demo requests, or support communications. We use these categories for the purposes described above. We do not knowingly sell personal information. If future features involve “sharing” personal information for cross-context behavioral advertising, we will provide required notices and choices.

Because Nogative is a service provider to business customers in many call scenarios, callers may need to contact the business they called to exercise certain rights. You may also contact us at [email protected], and we will help route the request when appropriate.

8. Security

We use administrative, technical, and organizational safeguards designed to protect information, including access controls, limited personnel access, encryption where supported by our infrastructure providers, and monitoring for unauthorized activity. No method of transmission or storage is completely secure. See our Security page for a plain-English summary.

9. Cookies and Similar Technologies

We may use essential cookies and similar technologies to operate the website and forms. If we later add analytics, advertising, or tracking technologies, we will update our disclosures and provide choices where required. See our Cookies page.

10. Children

Nogative is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

11. Changes

We may update this Privacy Policy from time to time. The “Last updated” date shows when it was last revised.

12. Contact

Contact Nogative at [email protected].